Return and refund policy

At lili , we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unworn and unused
In original condition
With tags and original packaging
Accompanied by proof of purchase or receipt

To start a return, please contact us at adad.adinm.cam .

If your return is approved, we will provide instructions and a return shipping label.

Return Address (Warehouse & Fulfillment Center)
17300 Railroad Street, Unit D
City of Industry, CA 91748
United States

Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue quickly.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods
Custom or personalized products
Personal care items
Hazardous materials or flammable goods
Sale items
Gift cards

If you are unsure whether your item qualifies, please contact us.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order once the return is approved.

Refunds

Once we receive and inspect your return, we will notify you of approval.
If approved, refunds will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since approval, contact us at adad.adinm.cam .

Contact Us

Head Office
369 Lexington Ave
New York, NY 10017

Warehouse & Returns Center
17300 Railroad Street, Unit D
City of Industry, CA 91748