1. What is lili ?
lili is your trusted online destination for trendy women’s fashion across the United States. We offer stylish apparel and accessories designed for comfort, quality, and everyday confidence.

2. Where are your fulfillment centers located?
All orders are processed and shipped from our U.S. fulfillment center in City of Industry, California, ensuring fast and reliable delivery nationwide.

3. Where do you ship?
We currently ship within the United States only. We hope to expand internationally in the future.

4. Are your products safe and comfortable to wear?
Yes. Our apparel and accessories are made with high-quality, skin-friendly materials that provide comfort, durability, and a perfect fit.

5. What packaging do you use?
We aim to reduce environmental impact by using recyclable or eco-friendly packaging whenever possible.

6. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package in real time.

7. How long does shipping take?

• Order Cut-Off Time: 5:00 PM (Eastern Time)

• Handling Time: 1–3 business days

• Transit Time: 7–12 business days

• Shipping Cost: $4.99 Standard Shipping

We partner with trusted carriers such as United States Postal Service (USPS), FedEx, and UPS to ensure reliable delivery.

8. Do you accept returns?
Yes. We offer a 30-Day Return Policy on most unused items. Please visit our Returns & Refund Policy page for full details and instructions.

9. How can I contact your team?
📧 Email: adad.adinm.cam📞 Phone: +1 (315) 202-9675

Head Office
369 Lexington Ave
New York, NY 10017

Warehouse & Fulfillment Center
17300 Railroad Street, Unit D
City of Industry, CA 91748

You can also use the Contact Us form on our website. Our support team typically responds within 24 hours.